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Join date: Aug 22, 2022
About
Jocelynne Isaacs is the Director of Operations & Bookkeeping at Freedom Support Solutions. Prior to joining the FSS team, she spent many years in customer service and office management while focusing on financial procedures. Her prior experience and exceptional attention to detail make her a great fit to work with and assist any client.
She is a QuickBooks ProAdvisor and a member of AADMM (American Association of Daily Money Managers). She is also a Certified Director Operations through The Ops Authority. And if you have a diamond that needs to be examined, fun fact - she is also a Certified Diamontologist through the Diamond Council of America!
Posts (11)
Apr 9, 2026 ∙ 3 min
People Bottlenecks in Business: Why Your Operations Are Slowing Down (and How to Fix Them)
Most operational slowdowns aren’t caused by systems. They’re caused by people bottlenecks. When capacity, ownership, and roles aren’t aligned, growth stalls no matter how many tools you add. Learn how to identify and fix the real issues holding your business back.
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Mar 19, 2026 ∙ 3 min
Spring Clean Your Business Operations: Declutter, Audit, and Optimize for Growth
Your systems are bloated. Your project management tool is a digital junk drawer. Your team is stuck in chaos, and it's costing you time and revenue. If your business feels cluttered, it probably is.
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Feb 26, 2026 ∙ 5 min
7 Underappreciated Tips from a Director of Operations That Quietly Drive Massive Growth
The best Director of Operations in the room isn’t loud. They’re leveraged. And the growth they create? Most people never see it coming.
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Jocelynne Isaacs
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Director of Operations
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